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Wolters Kluwer
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.4 billion. The company, headquartered in The Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 20,000+ people worldwide.
Wolters Kluwer reported 2022 annual revenues of €5.4 billion. The company, headquartered in The Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 20,000+ people worldwide.
Job Summary
Within the Global Business Services (GBS) division, the IT support Engineer ensures the IT equipment of business colleagues is adequate, fully functional and drives productivity. You work in close collaboration with your local supervisor and with the different centers of excellence of the group. You ensure daily activities are efficient, and drive process improvement wherever possible, always in compliance with regulatory requirements (business unit ISO27001 and SOC Type2 audited).
Office location: Mechelen with irregular visits to the Hasselt office
Essential Duties and Responsibilities
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Provide desktop support for all company PCs, mobile devices, printers and associated devices
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Provide technical support internally, via phone, all available communication tooling including coordinating necessary actions and departments to resolve issues
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Troubleshoot, escalate and manage tier 2-3 helpdesk issues and security incidents
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Provide advanced level application training/support (anti-virus, e-mail, mobile devices, etc.)
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Manage hardware and software inventory and management
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Organize, inventory and manage IT storage facilities
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Manage OS and software application updates/patches
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Manage ‘checkout’ and tracking of loaned hardware (laptops, software, etc.)
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Advanced experience with computer software applications (Web Browsers, MS Office, OneDrive, Teams, etc.)
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You plan and execute the setup, centralization and optimization, as well as the strategic expansion of our IT infrastructure
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You recognize optimization potentials in existing processes and convert them into practical solutions
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General supervision of central Onsite-services (DHCP, Print servers, Storage solutions, DNS, AD)
Qualifications
Education
Bachelor degree or equivalent experience
Experience
5-8 years of broad information technology experience
Minimum of 3 years of very strong Microsoft Windows Clients experience
Minimum of 3 years of Microsoft Office 365 experience
Other Knowledge, Skills, Abilities or Certifications
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Strong skills with windows services (AD, Office 365, Azure)
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Experience with Mac is a plus
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Strong experience in a Desktop Support role and with maintaining End user-devices
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Experience with the ITSM (process improvement frameworks and methodologies) - ITIL
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Experience with SCCM and Intune preferred
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Experience with ServiceNow preferred
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Experience with working in an international environment, with distributed teams and remote collaboration in Dutch and English
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Very good communicating skills to adapt to a large scope of audience
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Accountability
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MCITP, MCP, or MCDST preferred
Our Offer
In return, we offer the opportunity to join a highly successful, growing, market-leading organization with a strong mission and values, as well as a competitive salary and
excellent benefits.
Interested?
If this sounds like an interesting opportunity to you then please apply - simply by clicking on the apply button!
Contact person
Herbert Bakels
Sr. International Recruiter
E
herbert.bakels@wolterskluwer.com
M +32 460 970492
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